Last updated: 13 August 2026

These Terms & Conditions govern the use of the Butterfly Creative Concepts website and the purchase of our products and services. By placing an order through our website, you confirm that you have read, understood and agreed to these Terms & Conditions.

Butterfly Creative Concepts reserves the right to update these Terms & Conditions from time to time. The version applicable to your order will be the version in effect at the time the order is placed.

1. About Our Services

Butterfly Creative Concepts provides graphic design, branding, website design and development, digital marketing, social media management, email marketing and related creative services.

Services purchased through our website are provided according to the description, specifications and inclusions stated on the relevant product or service page at the time of purchase.

Where a service requires information, content, files, access credentials, approvals or other materials from the client, the project can only proceed once the required information has been received.

2. Placing an Order

Orders placed through our website are considered a request to purchase the selected product or service.

An order is confirmed once payment has been successfully received and the order has been accepted by Butterfly Creative Concepts.

We reserve the right to contact you if additional information is required before work can commence.

For custom services, the scope of work will be based on the package, options and information selected at the time of purchase.

Any work requested outside the stated scope of the purchased package may be quoted separately.

3. Pricing & Payment

All prices displayed on our website are in South African Rand (ZAR) and are exclusive of VAT.

Payment is required in full before work commences unless alternative payment arrangements have been agreed to in writing.

Third-party costs, subscriptions, licences, hosting, domain registration, premium plugins, stock photography, printing, production, courier fees, advertising spend and other external costs are excluded unless specifically stated in the relevant product or service description.

Where a service requires additional work or costs outside the purchased package, these will be quoted separately and must be approved before the additional work is undertaken.

4. Custom Design Services

Many of our services are customised specifically for each client. This includes, but is not limited to:

• Logo design
• Brand identity
• Business cards
• Corporate stationery
• Social media graphics
• Presentations
• Websites
• Emailers and newsletters
• Flyers
• Posters
• Brochures
• Signage
• Digital marketing materials

Because these services are created specifically according to the client’s requirements, they cannot be treated in the same way as standard off-the-shelf products.

The client is responsible for providing accurate information, content, brand assets, contact details, images and other materials required for the project.

5. Design Concepts & Revisions

The number of concepts and revisions included in each product or service is stated on the relevant product page.

Revisions refer to reasonable amendments to the existing design and do not include a complete change of direction or a new design concept.

Requests that fall outside the included revision rounds or original project scope may incur additional charges.

Additional work will only be undertaken once the additional cost has been approved by the client.

6. Client Approvals

The client is responsible for carefully checking all artwork, content, spelling, grammar, names, contact details, prices, dates, website addresses and other information before approving final artwork.

Once final artwork has been approved, Butterfly Creative Concepts is not responsible for errors that were present in the approved artwork.

Any amendments required after final approval may be charged separately.

7. Turnaround Times

Turnaround times are unique to each service request and are influenced by the nature and scope of the project as well as our current workload.

Turnaround times begin once:

• Full payment has been received
• All required information and files have been supplied
• The design brief has been completed
• Any required access to third-party platforms has been provided

Turnaround times may be extended where the client is delayed in providing information, content, feedback, approvals or access.

Turnaround times are estimates and do not include delays caused by third-party platforms, hosting providers, printers, couriers, payment gateways or other external suppliers.

8. Website Services

Website design and development projects are subject to the scope and inclusions stated on the relevant product page or quotation.

Unless specifically stated, website services do not include:

• Domain registration
• Website hosting
• Premium WordPress plugins
• Logo design
• Copywriting
• Stock photography or image sourcing
• Third-party software or subscription fees
• Ongoing website maintenance

The client is responsible for providing website content, images, login details and other information required to complete the website.

Where third-party services are required, the client is responsible for any applicable subscription or usage fees.

9. Digital Marketing & Social Media Services

Digital marketing and social media services are provided according to the selected package and its stated inclusions.

Where content is published across multiple social media platforms, the same overarching content strategy may be adapted and shared across the selected platforms.

The creation of completely unique content, campaigns or graphics for individual platforms may incur additional charges.

Advertising spend paid to platforms such as Meta, Google, LinkedIn, TikTok or other advertising networks is not included in our service fees unless specifically stated.

10. Emailers & Newsletters

Emailer and newsletter services include the elements stated on the relevant product page.

Unless specifically included, the service does not include:

• Initial email marketing platform setup
• Database or subscriber list importation
• Database cleaning
• Ongoing database management
• Email marketing platform subscription fees
• Third-party images, stock photography or image licensing fees

Where initial platform or database setup is required, this will be quoted and charged separately as a once-off setup fee.

The client must provide access to the relevant email marketing platform and an established subscriber database where required.

11. Printing & Production

Where we offer assistance with printing or production, the printing or production cost is separate from the design fee unless specifically stated otherwise.

Printing and production costs may vary depending on:

• Quantity
• Material
• Paper or substrate
• Size
• Finishing
• Production method
• Supplier pricing
• Delivery requirements

Printing and production will only proceed once the client has approved the relevant quotation.

We may use trusted third-party suppliers for printing and production. While we will make reasonable efforts to ensure the order is produced according to the approved specifications, production timelines are subject to the supplier.

12. Delivery of Digital Files

Digital artwork and completed files will generally be supplied electronically via email, download link or another agreed digital delivery method.

Digital delivery is considered complete once the final files have been made available to the client.

The client is responsible for ensuring that the email address and contact information supplied when ordering are correct.

13. Delivery of Printed Products

Where printed or physical products have been ordered, delivery timeframes will depend on the production supplier, courier and delivery location.

Unless specifically stated, delivery and courier charges are not included in the design fee.

We are not responsible for delays caused by couriers, incorrect delivery information supplied by the client, failed delivery attempts or circumstances outside our reasonable control.

14. Cancellation Policy

A client may request cancellation of an order by contacting Butterfly Creative Concepts as soon as possible.

Where work has not yet commenced, a 50% refund may be provided if the cancellation request is received at least 3 calendar days before the agreed project commencement date.

Where a cancellation request is received less than 3 calendar days before the agreed commencement date, the 50% refund will not apply and the cancellation will be considered based on the circumstances and applicable consumer law.

Once work has commenced, cancellation of the project will not ordinarily result in a refund, as time and resources have already been allocated to the project and work may already have been completed.

Nothing in these Terms & Conditions is intended to remove or limit any cancellation, cooling-off or other statutory rights that may apply to the client under South African law.

15. Refund Policy

We want our clients to be satisfied with the services we provide. Refund requests will be considered in accordance with this policy and applicable South African consumer legislation.

Because many of our services involve customised work created specifically for the client, a refund may not be available simply because the client changes their mind after work has commenced or after customised work has been completed.

Where a refund is approved, the amount refunded may take into account work already completed and reasonable costs already incurred, where permitted by law.

Refunds will generally be processed using the original payment method where reasonably possible.

Nothing in this policy limits any statutory rights a consumer may have under applicable legislation.

16. Defective or Incorrect Deliverables

If we provide a deliverable that materially differs from the agreed scope or contains an error attributable to Butterfly Creative Concepts, the client must notify us within 3 working days of receiving the deliverable.

Where appropriate, we will correct the error or provide a suitable remedy.

This does not apply to errors that were supplied or approved by the client, changes in the client’s requirements after approval, or amendments outside the original scope.

17. Intellectual Property

Unless otherwise agreed in writing, copyright and ownership of final original design work created by Butterfly Creative Concepts will transfer to the client upon full payment of the relevant project.

Until full payment has been received, all design work remains the property of Butterfly Creative Concepts.

Working files, source files and editable files are not automatically included unless specifically stated in the product or service description.

Third-party fonts, stock images, software, templates and other licensed materials remain subject to the relevant third-party licence terms.

The client confirms that they have the necessary rights and permissions to use any logos, photographs, text, trademarks, images or other materials supplied to Butterfly Creative Concepts.

18. Portfolio & Marketing Use

Unless otherwise agreed in writing, Butterfly Creative Concepts reserves the right to display completed work in its portfolio, website, social media, presentations and other marketing materials.

If a project is confidential or may not be publicly displayed, the client must notify us in writing before the project commences.

19. Client-Supplied Content

The client is responsible for ensuring that all content supplied to Butterfly Creative Concepts is accurate and does not infringe the intellectual property, privacy or other rights of any third party.

This includes text, photographs, logos, trademarks, videos, fonts and other materials.

Butterfly Creative Concepts is not responsible for claims arising from content supplied by the client.

20. Privacy & Personal Information

Personal information provided through our website will be handled in accordance with our Privacy Policy and applicable data protection legislation.

By placing an order, the client agrees that we may use the information necessary to process the order, communicate regarding the project and provide the purchased service.

21. Force Majeure

Butterfly Creative Concepts will not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to power outages, internet failures, natural disasters, strikes, illness, cyber incidents, platform outages, hosting failures, supplier delays or courier disruptions.

Where reasonably possible, we will communicate any significant delays to the client.

22. Limitation of Liability

To the extent permitted by law, Butterfly Creative Concepts will not be liable for indirect, incidental or consequential losses arising from the use of our services or third-party platforms.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

23. Complaints & Disputes

If you have a concern regarding an order or service, please contact us directly so that we can attempt to resolve the matter promptly.

We encourage clients to raise any concerns with us before pursuing external dispute resolution.

Nothing in these Terms & Conditions prevents a consumer from exercising any rights or remedies available under applicable South African law.

24. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or consumer dispute-resolution bodies.

25. Acceptance of These Terms

By placing an order through the Butterfly Creative Concepts website, you confirm that you have had an opportunity to review these Terms & Conditions before completing your purchase and agree to be bound by them, subject to your rights under applicable law.

If you do not agree with these Terms & Conditions, please do not place an order through the website.

Butterfly Creative Concepts
Email: info@butterflycreativeconcepts.com